Tupperware lifetime warranty is a unique feature for almost all Tupperware plastic
products. However there are certain conditions in order for you to exercise your
rights as a user so that you can enjoy this warranty.
If you are a discerning user
who know how to take care of your containers, you will appreciate that
Tupperware Lifetime Warranty will save you money in the long run.
In some part of the Philippines, Tupperware
are accepted at pawn shops in exchange of cash.
The reason is because, the products still have value even after being used
for several years and when the items are damaged, you can get new ones for free.
If the items are no longer in
production, you will get something else which have the same monetary value as
the ones out of production. There is a condition in this, the item must be
complete; both the seal and the base have to be submitted together.
Here I will outline to you what
are the items not covered under the warranty and what are the conditions
so that Tupperware Lifetime Warranty will apply.
Items covered include all plastic products that have
individual code numbers EXCEPT for nett items that you get during a
If you buy a container with perishable in it like teabags,
cakes or cookies, only the container is applicable for the warranty and
NOT the perishables items.
If you buy a water tumbler with a canvas sling bag, the bag
is not covered under the warranty.
If you buy plastic items with prints on them, the prints
may fade over time (because of repeated washing, etc) and thus the erasure
of the prints is not covered under the warranty.
Stainless steel flatware, knives or cookware are not covered
under this warranty but that said, the quality of these products will ensure
you have many years of good use.
Cosmetics under BeautiControl is not covered under the
warranty, while this seems to be a no-brainer, some people expected to get
this warranty when their compact powder case was broken, for instance.
Hanokke tableware items have 10 years limited warranty but
not all cases are accepted, same as above.
Water dispenser like the 14.5 liter container has a spout
for dispensing water. This spout is not covered by the warranty but
you can buy it as a spare part if it is damaged at any Tupperware Service
Silicone nipples that come with the Baby bottle and warmer
set is not covered by the warranty.
Here are the conditions whereby
you will be rejected to claim for the warranty:
Impact crack at the corner of a Tupperware base is not eligible for the warranty.
Your plastic items were accidentally dropped and broke with
the tell-tale corner impact cracks.
Stain such as from hard water, coffee, sauces or curry will
not entitle you for a new Tupperware under the warranty
You accidentally melted the plastic due to near proximity of
heat source like the stove or over heated the container in the microwave.
The items do not have Tupperware logo on it.
The mark was caused by hot grease that melted the plastic and then the oily
sauce stuck as stain, this is not covered by the warranty.
The item returned is broken but only half of what they are
supposed to be are submitted for replacement.
There are bite marks, either made by little human's teeth or
There are scratches or cut mark made by hard objects or
knives on the surface of the Tupperware.
You LOST your Tupperware. Do not laugh, I have a case
when someone who lost his Tupperware tumbler came to claim "his lifetime
Your Tupperware has bad smell and therefore you want a new
one, sorry, it is not covered under the warranty. Try
Finally, here are the conditions where you will get spanking
brand new Tupperware spare parts or even a whole new set:
The pieces are chipped due to age
The pieces are warped due to age
The piece is broken and the breaking line passes through the
mold injection point at the center of the seal or the base
The surface of the piece peels
The seal becomes loose over time. We have a test to
determine this by placing some water, covering it with the seal and leave
the container on its side. If the water drips through the seal after a few
minutes, then the seal will be replaced FREE of charge.
It can take up to a month or more to get your replacement if they are
not available. For common items like tumbler's seal, you will get your
replacement immediately. You may send your damaged items to any Tupperware
dealers who will submit them to the Service Center.
Make sure that the dealer is an active one who delivers good, quick
service. If you are not lucky, you will find that the dealer may
disappear together with your damaged items for good.
Alternatively, you may also go
yourself to the center for replacement even if you are not a dealer.