A MATTER OF TRUST

by LEE
(KLANG)

I am a user for over ten years now. last month I went to the dealer center for a replacement for my old container which is cracked on the top side.

I asked them whether my container can be replaced or not, they told me to send to the warehouse. So I leave the container with them.

One month later i was shock to see my container all broken at the side and was told that it was not replaceable. I asked them why and they told me it was the factory decision.

Then I called the customer service to asked why it was not replaceable when everybody knows that Tupperware product is guarantee for life and that my container was returned to me in a very bruised manner than when I first send in.

Lucky for me before I send in my product I have taken a shot of it on my handphone, so I have proof that my container was not in such a state.I called the customer service again and told them that I have proof my container was not way it was when I first send in and I was told it was the warehouse decision.

Naturally I was not happy so I went to see the cs officer to show the photo. I saw them but was told the manager was unavailable and told to go back to wait for their answer.

Next day i received a call from the customer service saying that my container was replaceable in their goodwill.

So I chose a product similar to my old container but the amount exceeded my credit. I was willing to top up but rejected.

That means i have to pick an item I do not need but to fork out money to purchase the container I need. This is called their goodwill.

I trusted the Tupperware Brands ten years ago but was dissapointed ten years later, IT IS A MATTER OF TRUST..